Wardrobefusion is managed by Virtex Stadium Innovations Private Limited (“we”, “us”, “our”). We are committed to creating a rewarding shopping environment for our users (“you”, “your”). We truly apologize for any trouble caused by receiving damaged or defective products. To return or exchange an item, please reach out to our customer service team within 48 hours of receipt. If you happen to receive an incorrect item, contact us right away so we can facilitate a return or exchange. Please note that we cannot accept returns for damaged or worn items. To ensure a successful return, it's important to retain all labels, packaging, and invoices, as missing any of these may hinder the return process. If an item arrives in less than its original condition or is missing parts, please notify our support team within 48 hours.
To start a return, simply get in touch with our customer support team, who will be more than happy to assist you. They will provide you with detailed instructions and support you throughout the entire return process. Once we receive the returned item, we generally process refunds or exchanges within 5-7 business days.
Please be aware that certain items are not eligible for return, including perishable goods such as flowers, plants, and personal items. Digital products, like e-books and software, are also non-returnable once they have been viewed or downloaded. You will be made aware of any specific exceptions during your purchase process to ensure clarity.
We will process refunds using the original payment method. Once we have received and inspected your returned item, we aim to complete your refund within 5-7 business days.
If you have any questions or need clarification regarding our Return and Refund Policy, please don't hesitate to reach out to us at virtexstadiuminnovations@gmail.com. We’re here to help.